Best AI Phone Agent for Square Restaurants
Six phone agents that can work a Square counter, scored on price, reservations, limits, and payment. Kovo wins the rubric at 93/100; Loman takes the card row.
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Kovo is the pick among AI phone agents for a Square restaurant, at 93/100 to Loman's 80. It reads the Square catalog as its menu and writes the finished ticket back with the modifier groups intact.
TL;DR:
- Kovo scores 93/100: it reads the Square catalog as its menu, writes the ticket back, and Starter is $99 for 750 connected minutes.
- Loman's 80 comes from the payment row, where a card of any kind is captured in the call, at a published $199 per location per month (October 2026).
- Hostie (58), Kea (57), Reachify (53), and Slang.ai (51) are narrower or quote-only, and Slang.ai at $450–$600 per location is the most expensive per call here.
- The catalog question decides it: a price you edit by hand at 9 a.m. survives the merge, and a change Square makes to another field lands.
- At 300 calls a month, Starter covers the line inside 750 connected minutes, against $2,880 of orders in the category estimate.
The rubric, and why these weights
We sell Kovo. The weights and the inputs are printed so the ranking can be checked.
Ranking phone agents by voice quality is unmeasurable, and every vendor wins it. Ranking by what a Square counter actually pays for is checkable.
| Weight | Criterion | Why it decides |
|---|---|---|
| 25% | Price per answered call | The bill is the first objection |
| 20% | Reservations included, no platform fee | A table call is the highest-value call |
| 15% | Order limits the owner controls | One fixed cap does not fit four restaurant types |
| 15% | Payment that closes on the call | An unpaid ticket is a kitchen waiting |
| 10% | POS depth you actually run | A ticket that needs retyping is not an integration |
| 10% | Channels on one brain (phone, chat) | Two menus is two truths |
| 5% | Setup without a scheduled onboarding | Speed to first call |
Each vendor is scored 1–5 per row against public information checked in October 2026, then weighted into the total.
The ranking
| # | Product | Score | Price | Reservations | Card on the call | Best for |
|---|---|---|---|---|---|---|
| 1 | Kovo | 93 | $99 / $299 | Own book, included | Known card on the line; link for a first-timer | A Square counter whose catalog is the menu the register trusts |
| 2 | Loman | 80 | From $199 | OpenTable write-back | Any card, captured in the call | A counter where every caller must pay before they hang up |
| 3 | Hostie | 58 | $199 / $399 | OpenTable, Resy | Not documented | A full-service room with a Square register and a book |
| 4 | Kea | 57 | Quote | Not publicly listed | Confirm on demo | A custom build sold on a quote |
| 5 | Reachify | 53 | Quote | Not publicly listed | Confirm on demo | A shop that wants a phone front end on a working POS |
| 6 | Slang.ai | 51 | $450–$600 | Reservation requests | None | Questions and tables, not orders |
Kovo wins price, an included reservation book, order limits the owner sets, phone and chat on one engine, and setup without a scheduled onboarding. Loman wins the payment row outright, with any card captured inside the call. It ties the reservations row where the shop is already on OpenTable, because it writes into that book while Kovo's book is its own.
The row that decides a Square integration is not in either table, because it is about the menu rather than the call. A catalog is the menu the register already trusts, so a phone that quotes a different price sends the caller to your counter with a number your till will not honour. Ask every vendor: I change one price at 9 a.m. and Square pushes a catalog update at 10, so which price does the phone quote at noon? Kovo answers that with one menu source per shop, a daily background refresh, a pull only when the menu is two days old, and a three-way merge with tombstones.
Kovo — 93/100
Kovo reads Square's catalog as its menu, takes the order the way the caller says it, reads it back, and writes the ticket into Square. Nested modifier groups survive the trip, so a bowl with two changes arrives as two changes, not one line of free text.
A card the shop already holds is charged off-session while the caller is still on the line. A first-time caller gets a Stripe Checkout link with the line held open, and no card number reaches the agent. Limits are the owner's: 10 items and 8 of one item by default, either one changeable. Starter is $99 for 750 connected minutes; Unlimited is $299 for 5,000.
Loman — 80/100
Loman is the most complete close on this list: the order taken with modifiers, the card charged during the call, the ticket written into the POS with no human in between. It publishes Square among nine POS and ecosystem integrations, unlimited concurrent calls, and onboarding in under 24 hours, from $199 a month with no per-minute fees (published pricing, October 2026).
That fits a counter where every caller pays before hanging up. The limit is the price at low volume, plus headline results that are operator-reported, not audited. Ask for a reference in your format; the head-to-head is in Kovo vs Loman.
Hostie — 58/100
Hostie is a guest communications layer first: reservations, questions, and one inbox for calls, texts, and email, with order taking documented on the $399 tier (Hostie pricing, October 2026). Square is one of its documented integrations.
For a full-service room with a Square register and a reservation book, that is better shaped than an order line. The limit is the tier price and the depth of the Square write, because in-call card capture is not publicly documented either. The comparison is in Kovo vs Hostie.
Kea — 57/100
Kea takes orders and is sold on a quote, which makes it hard to place on a price list: the quote can be the lowest all-in number here or the highest, and you will not know until the call.
The limit is that unknown. Ask for the monthly figure at your call volume in writing, with any per-location or per-minute component broken out, and confirm the Square path in the same email. The side-by-side is in Kovo vs Kea.
Reachify — 53/100
Reachify is positioned around the ticket rather than the conversation: phone ordering with a POS push and a text-link fallback when the push fails. If your Square workflow works and you want a phone front end on it, that framing appeals.
The limit is the split. Ask which parts close on the call and which become a link the caller may not tap, since a fallback used half the time is an order you re-key. Compare it in Kovo vs Reachify.
Slang.ai — 51/100
Slang.ai answers questions and reservation requests, and sends callers who want to order to online ordering. At $450–$600 per month per location (published pricing, October 2026) it is the most expensive option here and the least suited to a takeout line.
It belongs here because Square shops tend to have Square Online already, so the redirect is a real path. The limit is that it is still a step, and a hungry caller is not a patient one. Read Slang.ai alternatives before you sign anything.
The test call, on your own catalog
Do this on a live line, same order, on each vendor. Then open Square rather than the vendor's dashboard.
- A plain item. Does an order appear in Square, or only in the vendor's own dashboard?
- An item with two modifiers. Right groups, or one note the kitchen has to translate?
- An item you hid in Square. Did the phone still offer it?
- A price you changed yesterday. Which number did the read-back use?
- An $85 order. Declined, or ticketed?
Kovo's test connection prints one $0.00 ticket and never marks an order paid, so this is an afternoon rather than a pilot. A Square shop taking 300 calls a month fits Starter inside 750 connected minutes, and if about 150 of those calls go unanswered with 60% wanting to order, that is 90 orders at $32, or $2,880 a month. The deeper walkthrough is in Square phone orders.
FAQ
Which AI phone agent writes an order into Square?
Loman and Kovo both document Square as a destination, and Hostie lists Square among its documented integrations. Kovo reads the Square catalog as its menu source and writes the finished ticket back into Square, which is why it scores 93/100 here. Reachify, Slang.ai, and Kea are quote-based or redirect-based, so the Square path has to be confirmed in writing, per brand.
Does the phone agent's menu match my Square catalog?
It should, and the refresh rule is how you check. Kovo refreshes once a day in the background, pulls again only if the menu is two days old, and merges three ways so your own price edit survives a source refresh while the source's other changes land. Ask every vendor what happens to a price you changed by hand at 9 a.m.
What does a Square phone agent cost?
Kovo is $99 a month for 750 connected minutes, roughly 300 calls, or $299 for 5,000. Loman publishes from $199 a month per location with no per-minute fees, and Hostie publishes $199 base with order taking on a $399 tier (published pricing, October 2026). Slang.ai is published at $450–$600 per month per location. Compare the tier that takes an order.
Can a phone agent see that a Square item is sold out?
Better than it used to be, though not instantly. Sold out is an owner toggle in Kovo's menu board, and Square's own sold-out flag survives the pull, so your 86 outranks a catalog that still says available and a restock brings the item back. The menu is read once a day, so toggle the item in Kovo the moment you mark it in Square. One case the toggle misses: a sold-out choice, meaning one size of an item, is still offered.
How do I test a Square integration in one afternoon?
Order three things on a live line: a plain item, an item with two modifiers, and an item you do not sell. Then open Square and look for the ticket, the modifier groups, and the price the caller was quoted. Kovo's test connection prints one $0.00 ticket without marking it paid, so you can prove the path before a real order uses it.
Final Thoughts
The best phone agent for a Square restaurant is the one whose ticket appears in Square with the right modifier groups, and whose menu matches the register at noon rather than last Tuesday.
On the rubric above that is Kovo at 93/100: it reads the Square catalog, writes the ticket back, and starts at $99 for 750 connected minutes. Loman is the right answer when any card has to close inside the call, and the table says so. Run the five-call test on your own catalog and check Square, then score the rows yourself. Take a test call.